His achievements include improving client retention, strengthening customer satisfaction and increasing inventory on hand.

He managed a staff of 70 people at Enbalx, working closely with customer service representatives and clients. Graham joins Betson from Enablx (Randolph, NJ), an outsource customer service call center. In his new post, Graham will manage Betson's parts sales and service teams. Betti Industries Inc., parent of equipment distribution giant Betson Enterprises, appointed Dennis Graham director of parts sales for its Imperial Parts & Service department. Betti Industries Inc., Betson Enterprises, Dennis Graham, Betson Imperial Parts & Service, Richard Zayas-Bazan, Jonathan Betti, vending, amusement machine partsĬARLSTADT, NJ - H. In addition, Christine Muller and Luis Osorio recently joined the Betson customer service team where they will be working on advance replacement parts, repairs and the nationwide customer service phone loop.Ĭustomer Service Manager Concetta Benigno leads Betson Enterprises customer service department out of Betson’s headquarters in Carlstadt, N.J.TAGS: H. “Providing superior customer service is what we do this is yet another option for our customers to relay their inquiries to us, and provide an opportunity to better serve them,” said Dennis Graham, director of parts sales and customer service for Betson. The process is as simple as going to, clicking on Customer Service in the footer, and then filling out the Customer Service Case Inquiry form. Customers can easily fill out an online form for concerns or questions related to orders, repairs, advance replacements or general inquiries.

Betson Enterprises has announced a new feature to enhance the customer experience with the launch of customer service case inquiries on.

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